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Coronavirus

Information about appointments and visits at Helse Bergen


During the coronavirus disease (COVID-19) epidemic, regulations on infection preventative actions have been taken to avoid the contamination of all patients within all of our hospital locations. In Norway, the epidemic is now under control, and the hospitals will therefore diminish regulations on visitations. Patients may now receive visits during their hospital stay. Patients are also allowed to be accompanied during their outpatient clinical consultations. Still, infection prevention measures are relevant. This includes a questionnaire to all patients on corona.

Before attending your appointment, we need to know if you may be infected by the corona virus.

Fill out the form at helsenorge.no (only in Norwegian)

Please fill out the form below, 3 days prior to your scheduled appointment. A link to the questionnaire will be sent to you via text-message.

Fill out the form at helsenorge.no

This requires you to register a user profile at helsenorge.no, and to sign the consent form

If you don't understand Norwegian, or don’t manage to log in or fill out the form, please call the department in charge of your appointment (see admission letter) or call 55 97 50 00 (call desk).

Helthcare personnel will guide you through the questions via an interpreter if needed. 

The screening-questions in different languages

The form is available in different languages:

In case of telephone- or video consultation, you don`t need to fill out the form.

Upon attendance at your appointment

As a safety precaution, the questions will be repeated upon attending your appointment. This also applies for anyone accompanying you to the hospital, to avoid the contamination of COVID-19 within the hospital locations, and to keep our environment as safe as possible for all patients.

  • If you answer “no” to all the questions, your appointment will be conducted as planned.
  • If you answer “yes” to any of the questions, the consultant in charge (physician or psychologist, or other) will assess whether or not it is safe to conduct or defer your appointment.
  • The consultant in charge will consider an alternative method of conducting the appointment if appropriate (e.g. telephone or tele-medicine)

In need of assistance to the hospital

From June 6th, Helse Bergen diminishes regulations on public visits at the hospital. At the same time, there is still a need to reduce risk of coronavirus contamination for all patients, and healthcare workers. Therefore, visitors must still contact the relevant department to plan their visit. Also, all visitors will be asked questions, to assess whether or not they pose a risk of contagion.

Please attend your scheduled appointment

It is important that you show up in due time for your appointment. You may need extra time to answer the questions upon arrival and locate your appointment facilities. However, it is important that you don’t spend more time at the hospital than necessary. Please, do not be late for your appointment, as this may cause unnecessary delays.

Rescheduled appointments

Because of the coronavirus epidemic situation, your appointment at the hospital may be rescheduled. If so, you will be contacted by telephone, or mail. If you experience any discomfort, or deterioration in your condition while awaiting your rescheduled appointment, please contact the department in charge of your appointment, (see details of contact information in your admission letter) or local doctor (fastlege).

Consultation via telephone or video

Your appointment may be conducted via telephone or video (tele-medicine) if your physical presence is not required. If so, you will be contacted for more information.

If you still have questions, call:

  • The Norwegian Directorate of Health’s information line: 815 55 015
  • If you think you are infected bt the covid-19-virus, please contact your family doctor or call: 116 117.
  • Haukeland University Hospital patients can call the unit (avdeling) where they have their appointment. You can find the phone number of the relevant unit in your appointment letter, or by looking up the unit on our website.

Information about the corona situation

The Norwegian Directorate of Health:

Helsenorge

The Norwegian Institute for Public Health:

WHO:

Information about the coronavirus (available in multiple languages)


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